Returns & Exchanges
At Amazon Flex, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your refund or exchange is handled with speed and care.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process and securely attach it to your original packaging.
Drop Off Package
Take your package to any authorized carrier drop-off location or schedule a free home pickup through our logistics partner.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing